Legal Notice
Legal Notices
Confidentiality
The personal information you provide to us on our website: https://mtlzipline.com/ is strictly confidential and reserved for the use of MTL Zipline online store only.
For security reasons, we do not store any information about your credit card (card number and card ID number) when you make a transaction on mtlzipline.com/boutique. The information is automatically encrypted using the highest security standards and transmitted to Moneris Solutions, which verifies and processes the transaction in the same way as when you make an in-store purchase.
MTL Zipline is committed to protecting all the information you share with us. Only employees who need access to this information as part of their job duties have access to this information.
We undertake not to sell or share this information with any other third party.
Data security
To prevent unauthorized access, maintain data accuracy and ensure appropriate use of information. We have implemented physical and electronic management procedures to safeguard the information we collect online. When you enter highly sensitive information (such as your credit card number) on our order form, we automatically encrypt that information using socket layer technology known as SSL.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and upon receipt. Please note, however, that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions regarding the security of our website, please contact us at: boutique@mtlzipline.com
Terms and Conditions of Use
MTL Zipline, the owner of the Site, may modify these Terms and Conditions at any time; therefore, your use of this Site will be governed by the terms and conditions in effect at the time of your use. These Terms and Conditions apply to all products and services available on the Site.
GENERAL CONDITIONS
Authorized Use of the Website
The website hosted at https://mtlzipline.com/ (including its content, headers, graphics, icons, writing and presentation, arrangement, coordination, image enhancement and any other information included in the text, graphics, audio and video tapes, images, icons, software, designs, applications, data and any other material available on or through the website) is the property of MTL Zipline and is protected by Canadian and international copyright, trademark and other laws. Your use of the website does not grant you any ownership or other rights in the website or its content.
The Website is made available to you for lawful and personal use only. You are authorized to use the Website only as expressly described in these Terms of Use and subject to all applicable laws. Use of the Website for any other purpose or in any other manner is strictly prohibited.
You may print pages from the Website provided that you do not modify these pages and do not remove or alter any visible or hidden identification, marks, notices, or disclaimers. You may not copy, imitate, reproduce, republish, upload, post, transmit, modify, index, catalog, mirror, or distribute, in any way, the Website, in whole or in part, without the express written consent of MTL Zipline. You may not use any software used in the operation or delivery of the Website except when you use the Website in accordance with these Terms of Use.Delivery
Delivery almost everywhere in Canada. We pay special attention
choosing the shipping method that best suits the items you
you have ordered, and we always use the most economical method
for you. However, some restrictions may apply.
Time taken to prepare and ship an order
Orders are shipped on business days only (Monday to Friday). We ship all orders within three business days. If the delay is longer, we will contact you to let you know. IMPORTANT: The type of delivery service you choose does not affect the processing time of your order.
Request for signature and identity document
We will require certain documentation from the credit card holder for any order shipped to a different address than the billing address. We will also require this documentation if we determine that the information provided by the customer is insufficient, invalid, or if the order total exceeds $400.
You will need to submit:
- A scan or photo of an official ID document (e.g., driver's license, passport, or health insurance card)
- A scan or photo of the back of the credit card used (Showing the cardholder's signature)
- A scan or photo of the order confirmation receipt signed by the credit card holder.
You will need to email these documents to boutique@mtlzipline.com . If we do not receive the requested documents within 7 days of our request, the order will be cancelled.
Choose the best delivery service for your region
For all addresses in Canada MTL Zipline offers the following services:
Canada Post: (Highly recommended for rural addresses and PO boxes)
- Expedited Parcel Service: (Regular Service)
- XpressPost Service: (Quick Service)
Federal Express (FedEx)
- FedEx Ground Service: (Regular ground service to all major Canadian cities)
- FedEx Priority Overnight Service: (Fastest service)
International delivery
MTL Zipline Online offers international shipping via Canada Post to several countries. Delivery times are 5 to 12 business days. Occasionally, a delivery may be held at customs for a few days. MTL Zipline is not responsible for any customs clearance fees that may occur.
Convert the price of your order into foreign currency
All prices on our website are displayed in Canadian dollars, and charged in Canadian dollars. The exact exchange rate you pay will be determined by the bank that issued your credit card, but generally the exchange rate will be very similar or exact to the current rate. The following webpage offers a free and easy-to-use exchange rate calculator that is updated by the minute:
XE.com – Exchange Rate Calculator